Yes it is. All information is accessed via your account login only, and a secure certificate (TLS) protects your credit card and bank account information. We are committed to protecting your personal information. (For details about our privacy policy, click on Privacy in the screen footer.)
Is there a fee to pay my bill online?
There is usually not a fee for a one-time payment made in full. However, if your provider allows you to set up a recurring payment plan a service charge may apply.
What information do I need to set up a bill for electronic payment?
To protect your privacy we require you to authenticate your identity before we allow you access to any confidential information. You can click on the Register Now or Pay Now links to reveiw the data that your provider requires. Required information may include account number, your address, birthdate, claim, invoice number, etc.
Yes.After displaying the bill, select the Print command at the bottom of the page
What if my payment account does not have sufficient funds to cover a payment?
We make withdrawals authorized by you from the payment account that you designate. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.
When will my online account reflect my payment?
Your payment will not be reflected in your online account for at least 48 hours. If there are changes in your account balance because of billing or payments and you have opted in to healthestatements, you will receive an email or text notification stating that there has been a change in your account information. You can log in and view your changes.
Can I access my statements and account information online?
Yes you can access your balance statements. They are viewable and printable.
I’m trying to delete a payment account type, and the system won’t let me delete it. Why not?
You cannot delete an active payment account type when it is being used for a current payment plan. In order to delete the payment account, you need to choose or create a new default payment account wherever that account is used and choose a new payment account if that account is being used for any pending bills. You can then delete the payment account.
Why am I receiving email/text notifications stating 'There have been changes in your account'?
If you opted in to healthestatements, and whenever there is a change to your account such as an invoice created or payment posted to your account, an email or text notification will be sent to you. If you want to cancel this services you can login to your account and change the settings
What if I forget my user ID or password?
Please click on the Forgot Username or Passwor link on the login page.
The balance due on my bill doesn’t seem to be right. What should I do?
Contact your provider or the customer service number for billing listed on our user dashboard for all questions about your account balance.
What type of account can I use to pay online?
Payment can be made by using a Credit Card, Debit Card or utilizing your checking and savings accounts. Your choices for credit cards are indicated in the website and usually include Visa, MasterCard, Discover, Amex
Will I continue to get paper statements in the mail?
You may not receive paper statements if you opt-in to healthestatements, our electronic messaging system, using your email or cell phone. We would like to cut the use of paper, and our goal is to have all customers accessing their statements online as soon as possible
What if my bank account or my credit card number changes?
You can create a new payment account or change your existing payment account at any time. You may then need to select the new payment account as your default payment account and delete the old payment account, if you are no longer using it.
When I try to display a bill, all I see is a little symbol. What could be the problem?
Your documents are stored as Adobe PDF files, and you may not have the Adobe Acrobat Reader plug-in installed. To correct this problem, download the latest version of Adobe Acrobat Reader.
What if I change my email address?
You can make changes to your information at any time by selecting Edit Patient/User Information from your dashboard.